Refund policy

Everletter cards are designed, made and packed in Sydney, Australia. We want you to be happy with your order here is how returns and refunds work.

Change of mind

Due to the nature of stationery products, we do not offer returns or refunds for change of mind. Please choose carefully. If you have a question about a design, size or colour before you order, email us at hello@everletter.com.au — we are happy to help.

Your rights under the Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If there is a major problem with your order — for example, the item is significantly different from its description, or is so faulty you would not have bought it had you known — you choose whether you would prefer a refund or a replacement.

If there is a minor problem, we will repair, replace or refund the item, and we will let you know which before we act.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or not what you ordered, email hello@everletter.com.au within 14 days of delivery and include:

your order number
a photo of the item, and of the packaging if it was damaged in transit

We will respond within 2 business days and arrange a replacement or refund. You will not be charged return postage, and in most cases we will not ask you to send the item back.

Orders that have not arrived

Our standard postage is not tracked, so if something goes missing we would rather simply send another than have you chase it.

If your order has not arrived within 10 business days (within Australia) or 35 business days (international), email us and we will send a replacement free of charge.

Refunds

Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take a few days longer to show the funds.

Sale items

Consumer guarantees apply to sale items in exactly the same way as they apply to full-price items.

Card sets

Card sets are sold as pre-selected bundles. Individual cards within a set cannot be exchanged or substituted. This does not affect your rights if a card in the set arrives damaged, faulty or incorrect.