Shipping policy

Every order is packed by hand in our Sydney studio. Here is what to expect.

Processing time

Orders are packed and dispatched within 1–2 business days. Orders placed on weekends or public holidays are dispatched the next business day.

During peak periods such as Ramadan and Eid, dispatch may take slightly longer. We will note this on the website when it applies.

Shipping within Australia

Option	Cost	Estimated delivery
Standard	$8.00	2–6 business days
Standard — orders over $45	Free	2–6 business days
Express	$12.00	1–3 business days
Parramatta pick-up	Free	Ready within 24 hours

Free standard shipping applies automatically to orders of $45 or more.

Delivery estimates begin from the day your order is dispatched, not the day you place it. Regional and remote areas may take longer.

International shipping

We ship to a range of countries including New Zealand, the United States, Canada, the United Kingdom, Singapore, Malaysia and much of Europe. Available destinations are shown at checkout.

International shipping is calculated at checkout.

Estimated delivery is 2–6 weeks depending on destination and local postal handling. International orders are sent untracked unless express shipping is selected.

Any customs duties, taxes or import charges are set by the destination country and are the responsibility of the recipient. We cannot predict these or refund them.

Tracking

Express orders within Australia include tracking, and we will email you the details once your order is dispatched.

If your order has not arrived within 10 business days (within Australia) or 30 business days (international), email hello@everletter.com.au and we will send a replacement free of charge. We would rather simply send another than have you chase it.

Parramatta pick-up

Free local pick-up is available from Parramatta NSW 2150.

Select pick-up at checkout, then email us the day and time you plan to collect. Bring your order confirmation email with you. Orders are ready within 24 hours.

Incorrect addresses

Please check your delivery address carefully before completing your order. If you spot a mistake, email us straight away and we will correct it if your order has not yet been dispatched.

We cannot redirect or refund orders sent to an address entered incorrectly at checkout.

Damaged or missing orders

If your order arrives damaged, or does not arrive at all, see our Refund and Returns Policy or email hello@everletter.com.au. Nothing in this policy limits your rights under the Australian Consumer Law.